Technical Support & SLA – Fast, Reliable Help for Your Cyprus Business

What Your Business Looks Like with DGSOFT Support

Your ERP never goes down during month-end close. When a user hits a snag, you get a response within 2 hours—not 2 days. Your team works without interruption, your data stays secure, and your IT costs are predictable. That's the reality of partnering with DGSOFT's Technical Support & SLA.

How Our SLA Model Works

We define clear service levels for every issue: critical, high, normal, and low. A critical bug—like payroll not processing—gets a 2-hour response and continuous work until resolved. Normal requests see a fix within 8 business hours. You pay a fixed monthly fee based on your system complexity and user count. No surprises, no overtime charges.

What This Means for Your Business

Less downtime. Our average response time for critical issues is under 90 minutes. That means your production line, invoicing, or customer service keeps running.

Lower IT costs. Instead of hiring an in-house ERP specialist (€50,000+/year in Cyprus), you get our entire team for a fraction of that cost.

Faster problem solving. Our support engineers know your system inside out—they built it or configured it. No learning curve, no passing the buck.

What's Included in Your SLA

• 24/7 phone and email support for critical issues
• Remote diagnostics and fixes within agreed timeframes
• Quarterly system health checks and performance tuning
• Priority access to updates, patches, and new features
• Monthly reports showing issue resolution times and system uptime