What Your Business Looks Like with DGSOFT Support
Your ERP never goes down during month-end close. When a user hits a snag, you get a response within 2 hours—not 2 days. Your team works without interruption, your data stays secure, and your IT costs are predictable. That's the reality of partnering with DGSOFT's Technical Support & SLA.
How Our SLA Model Works
We define clear service levels for every issue: critical, high, normal, and low. A critical bug—like payroll not processing—gets a 2-hour response and continuous work until resolved. Normal requests see a fix within 8 business hours. You pay a fixed monthly fee based on your system complexity and user count. No surprises, no overtime charges.
What This Means for Your Business
Less downtime. Our average response time for critical issues is under 90 minutes. That means your production line, invoicing, or customer service keeps running.
Lower IT costs. Instead of hiring an in-house ERP specialist (€50,000+/year in Cyprus), you get our entire team for a fraction of that cost.
Faster problem solving. Our support engineers know your system inside out—they built it or configured it. No learning curve, no passing the buck.
What's Included in Your SLA
- 24/7 phone and email support for critical issues
- Remote diagnostics and fixes within agreed timeframes
- Quarterly system health checks and performance tuning
- Priority access to updates, patches, and new features
- Monthly reports showing issue resolution times and system uptime
Key features
Immediate And Reliable Support
Help Desk With Multiple Channels
Service Level Agreements
Proactive System Monitoring
Continuous User Training
Support Reports And Statistics
Custom Support Packages
Reliability And Data Security
Ready to get started?
Contact DGSOFT Cyprus for a free assessment and a tailored quote — typically within 24 hours.